Privacy & Data Protection

Khirkiya Privacy Policy — Your Data, Handled with Care

At khirkiya, we take your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. No vague language — just straight answers.

Last updated: 1 January 2025

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Six Things Khirkiya Does to Protect Your Privacy

These are the core privacy commitments khirkiya makes to every player. The full policy below goes into complete detail on each one.

End-to-End Encryption

Every piece of data you send to khirkiya — from your registration details to your payment information — is encrypted using 256-bit SSL. Your data is never transmitted in plain text, and it is stored in encrypted form on our servers.

We Never Sell Your Data

Khirkiya does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to operate the platform, process payments, and comply with legal obligations — nothing else.

You Control Your Data

You have the right to access, correct, or delete the personal data khirkiya holds about you. You can also request a copy of your data in a portable format. We respond to all data requests within 24 hours and fulfil them within the timeframes required by applicable law.

Secure Payment Data

Khirkiya does not store your full bKash, Nagad, or Rocket account credentials on our servers. Payment processing is handled through secure, tokenised connections with our payment partners. Your financial details are never exposed to khirkiya staff.

Marketing You Can Opt Out Of

Khirkiya sends promotional emails and notifications only to players who have opted in. You can unsubscribe from marketing communications at any time via your account settings or by clicking the unsubscribe link in any email. Opting out of marketing does not affect your ability to use the platform.

Clear Data Retention Limits

Khirkiya retains your personal data only for as long as necessary to provide the service and meet our legal obligations. When data is no longer needed, it is securely deleted. We don't hold onto your information indefinitely — there are clear limits on how long each category of data is kept.

Your privacy matters. By using the khirkiya platform, you agree to the collection and use of your information as described in this Privacy Policy. If you have any questions, contact us at [email protected] before using the platform.

01 Who We Are

Khirkiya ("we", "us", "our") operates the online gaming platform available at khirkiya.net and through the khirkiya mobile application. We are the data controller responsible for the personal information collected through the platform. This means we determine the purposes and means of processing your personal data.

This Privacy Policy applies to all players and visitors who interact with the khirkiya platform, whether through the website, the app, or any other channel we operate. It covers all personal data we collect, how we use it, who we share it with, and what rights you have in relation to it.

Khirkiya is committed to handling your personal data responsibly and transparently. We designed this policy to be readable — not a wall of legal text that nobody actually gets through. If something is unclear, reach out to us directly and we'll explain it in plain language.

02 Data We Collect

Khirkiya collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of both categories.

Information You Provide Directly

  • Full name and date of birth (collected at registration)
  • Contact details including email address and phone number
  • Payment method details (bKash, Nagad, or Rocket account identifiers)
  • Identity verification documents when requested (e.g. national ID, passport)
  • Communications you send to khirkiya support
  • Responsible gaming preferences and self-exclusion requests

Information Collected Automatically

  • Device information including device type, operating system, and browser version
  • IP address and approximate geographic location
  • Session data including login times, pages visited, and time spent on the platform
  • Game activity including games played, bets placed, and outcomes
  • Transaction history including deposits, withdrawals, and bonus activity
  • Cookie and tracking data as described in Section 6
Data Category Examples Collection Method
Identity Data Name, date of birth, ID documents Provided by you
Contact Data Email, phone number Provided by you
Financial Data Payment method identifiers, transaction history Provided by you / automated
Technical Data IP address, device type, browser Automated
Usage Data Game activity, session logs, page visits Automated
Communications Data Support messages, feedback Provided by you

03 How We Use Your Data

Khirkiya uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

  • Account management: Creating and maintaining your khirkiya account, verifying your identity, and managing your account settings.
  • Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
  • Platform operation: Delivering games, tracking game outcomes, applying bonuses, and maintaining the integrity of the platform.
  • Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other prohibited conduct.
  • Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
  • Customer support: Responding to your enquiries, resolving disputes, and improving our support processes.
  • Legal compliance: Meeting our obligations under applicable law, including age verification and anti-money laundering requirements.
  • Marketing (with consent): Sending promotional offers and platform updates to players who have opted in to receive them.
  • Platform improvement: Analysing usage patterns to improve the khirkiya platform, fix bugs, and develop new features.

04 Legal Basis for Processing

Khirkiya processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

  • Contract performance: Processing necessary to provide the gaming service you have signed up for, including account management, payment processing, and game delivery.
  • Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and record-keeping requirements.
  • Legitimate interests: Processing for purposes such as fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you want to know the specific legal basis for any particular processing activity, contact us at [email protected] and we will provide a clear explanation.

05 Data Sharing

Khirkiya does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

  • Payment processors: We share necessary payment information with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
  • Identity verification providers: When we need to verify your identity, we may share your documents with a third-party verification service. These providers are bound by strict confidentiality obligations.
  • Game providers: Some games on khirkiya are provided by third-party game studios. These providers may receive anonymised gameplay data for the purpose of game operation and fairness auditing.
  • Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order. We will notify you of such disclosures where legally permitted to do so.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties with whom khirkiya shares data are required to handle it in accordance with applicable privacy law and are prohibited from using it for any purpose other than the one for which it was shared.

06 Cookies and Tracking

Khirkiya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
  • Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
  • Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected by analytics cookies is aggregated and anonymised where possible.
  • Marketing cookies: Used to deliver relevant promotional content to players who have opted in to marketing. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. For non-essential cookies, you can withdraw consent at any time through your account settings.

07 Data Retention

Khirkiya retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and reporting requirements. The specific retention periods for different categories of data are as follows:

  • Account data: Retained for the duration of your account and for 5 years after account closure, to meet legal and regulatory obligations.
  • Transaction records: Retained for 7 years after the transaction date, in line with financial record-keeping requirements.
  • Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
  • Support communications: Retained for 2 years after the resolution of the relevant enquiry.
  • Marketing consent records: Retained for as long as you remain opted in, plus 2 years after opt-out to demonstrate compliance.
  • Technical and usage data: Retained for 12 months on a rolling basis, after which it is aggregated or deleted.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Privacy Rights

As a khirkiya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 24 hours and fulfil your request within the timeframe required by applicable law.

Right to Access
Request a copy of the personal data khirkiya holds about you.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where there is no legitimate reason to keep it.
Right to Restrict
Ask us to pause processing of your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including direct marketing.

09 Data Security

Khirkiya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
  • Encrypted storage of sensitive personal and financial data at rest
  • Access controls ensuring that only authorised khirkiya staff can access personal data, and only to the extent necessary for their role
  • Regular security audits and penetration testing of our platform infrastructure
  • Secure, tokenised payment processing that prevents khirkiya from storing full payment credentials
  • Two-factor authentication options for player accounts
  • Incident response procedures to detect, report, and address data breaches promptly

While khirkiya takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone. If you suspect your account has been compromised, contact khirkiya support immediately.

10 Children's Privacy

Khirkiya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately, close the associated account, and return any deposited funds to the payment method used. If you believe a minor has registered on khirkiya, please contact us at [email protected] so we can investigate and act promptly.

11 Changes to This Policy

Khirkiya may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players via email.

We encourage you to review this policy periodically. Your continued use of the khirkiya platform after any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way khirkiya handles your personal data, please get in touch with our team. We take privacy enquiries seriously and aim to respond to all messages within 24 hours.

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: Within 24 hours for all privacy-related enquiries

For questions about our Terms and Conditions, visit khirkiya.net/terms-conditions. For responsible gaming support, visit our Responsible Gaming page. For general platform questions, our FAQ page is a good starting point.

Your Data Is Safe — Now Enjoy the Games

Khirkiya is built on trust. Your personal data is protected, your payments are secure, and your privacy is respected. Create your account today, deposit via bKash, Nagad, or Rocket, and start playing from a library of 200+ games designed for players in Bangladesh.